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UKstockimages.com Refunds Policy
Providing you contact us within 7 working days of your purchase, we will
happily replace the image with another of image your choice of equivalent
value, or offer a full refund (subject to our Conditions of Refunds). After
7 working days the purchase will be considered final and refunds will not be
available.
Conditions of Refunds
| 1. |
If for any reason the site creates an error and you receive the wrong image
following a purchase, or if we are responsible for any error we will happily
replace the image with another of equivalent value.
If you are unable to use the image for some reason we will offer a refund
providing you follow our refund procedure detailed below.
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| 2. |
If the image is in some form technically deficient. i.e. Image is of poor
technical quality such as blurriness which you were unable to see from the
preview images on our site, or has a serious fault within the file itself,
we will attempt to replace the image file with a good one, or give you an
alternative image of the same value of your choice.
If no suitable alternative is available we will refund your money providing
you follow our refund procedure.
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Refund Procedure
Please note that on UK Stock Images Ltd all customers are buying a License
to use the images we supply - they are not buying the image itself.
Cancelling a purchase revokes your right to use the image.
As such we require any customers who wish to have a refund to follow our
Refund Procedure.
| You must email sales@ukstockimages.com detailing the following information:
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| 1. |
Your name, address and telephone number.
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| 2. |
Purchase date and invoice number.
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| 3. |
Your reasons for requesting a refund. |
| 4. |
Its intended use at time of purchase.
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| 5. |
The Image number (or the image file name)
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| We will then send you a document that you must sign and return to us declaring that:
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| 1. |
You have deleted copies of the image file from your computers and that it
has not been stored in any way, on tape, disk or other form of digital data
storage device.
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| 2. |
You have not sent copies of the image file to anyone else.
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| 3. |
You have not used the image in any print, web, screen or any form of media.
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When we have received the signed document we will refund the payment to your credit/debit card that was used for that transaction. We do not offer refunds in cash or by cheque.
N.B. We reserve the right to alter or amend this policy at any time. We will
honour refunds according to the policy that was in place at the time of your
purchase.
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